> For the complete documentation index, see [llms.txt](https://vsdevknowledge.gitbook.io/exams/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vsdevknowledge.gitbook.io/exams/itil/service-operation-event-management.md).

# Service Operation: Event Management

## What is Event?

Event -  a change of state that has significance for the management of a configuration item or IT service.

## What is Alert?

An alert is a warning that a threshold has been reached, something has changed, or a failure has occurred that is managed in the Event Management Process. 

## What is Event Management?

Event Management  - The process responsible for managing event throughout  their lifecycle. Event management is one of the main activities of IT operations.

* Identifying and determining corresponding control measures
* Programming events in such a way that operational information is transferred
* Forming the base of many routine activities in operations management
* Providing the entry point for many process and activities of Service Operation
* Providing a basis for service assurance, reporting and service improvement